1. Limitation of liability

Under no circumstances shall Remedy EPR be liable for any direct, indirect, special, incidental, or consequential damages, including but not limited to loss of data, revenue, or profit, arising out of the use or inability to use the platform, even if Remedy EPR has been advised of the possibility of such damages.

If your use of the platform results in the need for servicing, repair, or correction of equipment or data, you assume all associated costs.

2. Licensing policy

Remedy EPR is provided under a subscription-based licensing model. An active subscription grants you a limited, non-exclusive, non-transferable licence to access and use the platform during the subscription term.

Full licensing details are available on our licensing policy page.

3. Product & browser compatibility

Remedy EPR is designed to operate on modern web browsers, including Chrome, Firefox, Safari, and Microsoft Edge. Performance may vary depending on browser version, device, and system configuration.

You are responsible for ensuring your system meets the minimum requirements for optimal performance.

4. Delivery & access

Once your subscription is confirmed, access to the Remedy EPR platform will be provided via email and through your user account. No physical goods are delivered.

5. Ownership

All intellectual property rights relating to Remedy EPR, including software, design, content, and documentation, remain the exclusive property of Remedy EPR.

No ownership rights are transferred to you under these Terms.

6. Updates

Remedy EPR may deploy updates, improvements, or feature enhancements from time to time to improve functionality, security, or compliance. Continued use of the platform indicates acceptance of such updates.

7. Data protection & GDPR

Remedy EPR processes personal data in accordance with UK GDPR and the Data Protection Act 2018. We implement appropriate technical and organisational measures to safeguard your data.

You have the right to access, rectify, erase, restrict, object to processing, and request portability of your personal data. Full details are available in our Privacy Policy.

8. Price changes

Remedy EPR reserves the right to amend subscription plans and pricing at any time. Any changes will be communicated in advance where reasonably possible.

9. Refund policy

We offer a 5-day money-back guarantee from the date of your initial subscription purchase. Refund requests must be submitted in writing within this period. No refunds are available after the guarantee window has expired.

10. Email & newsletter

Remedy EPR may send service-related communications, updates, and optional marketing messages. You may opt out of non-essential communications at any time.

11. Termination

Either party may terminate the subscription with written notice. Remedy EPR reserves the right to suspend or terminate access if these Terms are breached.

Upon termination, access to the platform will cease. You may export your data prior to termination; we are not obligated to retain data after this point.

12. Governing law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.